If you have a scheduled call with a technical support representative, please follow these instructions in advance of the call so that we may more quickly assist you.

• Be near the sign site and at a computer that has internet access.
• Retrieve your sign’s diagnostic information and have it available to email to the technician.
• If there is a visible issue with the sign such as a problem with an LED board, have digital photos available to email to the technician.
• Know the location of your sign’s circuit breaker or other power disconnect switch.